This is the first 10 minutes of an introduction to Six Sigma strategies video from APS. It explains Six Sigma’s DMAIC strategy in simple non-technical terms using the familiar setting of a pizza restaurant business. It shows that Six Sigma tools can be used in almost any process setting, not just manufacturing. The whole video is available from Access Process Solutions. 4aps.com
Month: December 2008
Six Sigma From Customers Satisfaction To Customers Loyalty
Most of the companies are under the impression that the customer satisfaction leads to more profits. But if we look at closely, even the satisfied customers move away from the companies to make further purchases from somewhere else. That said means that customers may be satisfied to some extent but they could not be retained by the company. Reason behind this is that customer does not feel valued. But if its possible to build relationships with the customers, then certainly most of the customers come bac
Six Sigma Problem Solving Tools
The affinity diagrams are based upon categorization of ideas. These are helpful in brainstorming the solutions for particular types of problems. These give us qualitative analysis of the problems.
Apart from the above tools, the ones listed below are called 7 M tools and Continuous Improvement Tools. These tools are helpful in analyzing qualit
The Six Sigma Solution with George Eckes (Part 2)
No one has a better understanding of Six Sigma than George Eckes (consultant and Villanova University Six Sigma faculty member), whose consulting firm helped General Electric save millions of dollars by implementing the powerful methodology. Learn how you, too, can minimize errors and operate more efficiently through adoption of Six Sigma techniques. This is Part 1 of a two part series.
The Six Sigma Solution with George Eckes (Part I)
No one has a better understanding of Six Sigma than George Eckes (consultant and Villanova University Six Sigma faculty member), whose consulting firm helped General Electric save millions of dollars by implementing the powerful methodology. Learn how you, too, can minimize errors and operate more efficiently through adoption of Six Sigma techniques. This is Part 1 of a two part series.
Six Sigma’s Trademark Methodology(DMAIC)
Six Sigma and Cultural Structure
The Power of Six Sigma
The Aims of Six Sigma
Six Sigma, when adopted properly and as nearly as possible, brings high rewards to the business. Companies like Motorola, GE etc have already set examples. Six Sigma was designed for this purpose mainly in mind. It aims to take up business from quality excellence to total business improvement. It can lead to the business’s situation from low and inconsistent profits to sustained high profits, thus bringing about overall growth in business organizations.
What is Six Sigma
So, naturally the question arises what is Six Sigma. Six Sigma is a concept and now it’s a management philosophy. Six Sigma refers to quality measurement in business process. According to one definition Six Sigma is defined as2: “A technical measure of number of unhappy customer experiences per million opportunities”. Or put in other words…